Frequently Asked Questions
Frequently Asked Questions
We are pleased to offer our extensive range of commercial bulk plants to customers across all 50 states, ensuring everyone can access our high-quality products. From the tranquil environments of Vermont to the bustling cities of Texas, we aim to fulfill your botanical desires! However, for orders destined for Hawaii or Arizona, an additional $70 fee is required for a phytosanitary certificate, adhering to the agricultural regulations of these states. Specifically for our Arizona customers, please note that our plants are shipped to an accredited “Quarantine Holding Area.” Arizona customers make their own arrangements and coordinate with the holding area to ensure compliance with Arizona’s agricultural standards. We are committed to providing premium plants and seamless service to help you achieve your green dreams with ease and satisfaction!
We prioritize the U.S. Postal Service as our preferred shipping method, offering you a dependable and budget-friendly delivery experience. Especially for our cherished customers on the West Coast, we employ the U.S. Postal Service’s 3-day select delivery service to bring your orders to your doorstep swiftly and securely from our central Florida location. This is the most cost-effective and efficient option for reaching destinations like California, Oregon, Washington, and the western desert states. However, we also incorporate FedEx Ground as a supplementary option, ensuring your parcels are shipped as economically and reliably as possible. We understand the importance of receiving your orders promptly and safely, and we’re dedicated to making your shopping experience delightful and hassle-free.
We are very sorry, but due to significant costs and governmental regulations in various countries, we DO NOT SHIP our live plants internationally.
At BulkPlantDepot.com, we aim to provide our customers with impeccable service, beautiful and healthy plants, and the highest quality goods. However, we realize that many things beyond our control can happen during a shipment which, includes weather-related issues and carrier mishandling.
Please don’t hesitate to reach out to our customer support team about a return or exchange within 24 hours of delivery by calling (347) 587-3277 or use our website’s contact form. We’ll do our best to get things squared away.
Please note that if you refuse your delivery, the plants will likely return to us dead. A refused delivery will not result in a refund under any circumstances.
If an order is completely dead due to either extreme heat or cold exposure during transit, we will reship you your entire order free of charge. However, to qualify for a free replacement, you must provide proof in the form of several photos showing the plants’ condition. You can email us your photos on our contact page.
If only part of your order is damaged or dead then we will do our best to replaced the dead or damaged items with a plant(s) of equal or similar value.
The answer varies depending on the items ordered, the season, and the weather and temperature at the shipping destination. In general, from the time you place your order to the time it is delivered, it can take anywhere from 5 to 7 days. We ship every week, on Mondays and Tuesdays each week, with orders shipping either via the U.S. Postal Service or FedEx ground delivery.
We try to fulfill our orders as quickly as possible, which may limit our ability to add items to your order or prevent a package from shipping. Please reach out to us with a specific request, and we will do our best to accommodate you. You can reach us at (347) 587-3277 from 9 AM-3 PM EST, Monday through Thursday. If you cannot get an operator to handle your concern immediately, please leave a voicemail message, and someone will be sure to get back to you as soon as possible. Or you can use our contact email form to send us a notice requesting a cancelation.
Please note that we cannot update once you have received a shipping notification.
To check the shipping status of your order, please sign in to the account page, where you can find a list of all your orders. Click the view button to see the shipping tracking number for your current order.
If you placed your order without signing up for an account, please use the Track Your Order page and enter your Order ID and the email address you used for billing.
We accept all major credit cards such as Visa, MasterCard, American Express, Discover as well as PayPal.
With a PayPal account, you don’t even have to enter card a credit card number or personal information to make an online payment. With just your email address and password, you can check out securely using this website’s PayPal payment integration.
Do you have a coupon code from us? That’s fantastic! You need to apply the coupon to your purchase: After adding items to your cart, click the shopping cart icon at the top of our website to view your shopping cart. At the bottom of the shopping cart, you will see a box where you may enter your coupon code.
You will need to add your email to our mailing list to get a discount coupon. To get your coupon code go to the footer section called Signup and Save at the bottom of this page. Enter your email address, and your discount coupon will be in your email inbox within a few minutes. Already signed up but never got your discount code emailed to you? Please check your email program’s spam folder to see if the coupon was not accidentally sent there.
Our primary payment gateway is PayPal, a safe and secure method to make payments online using your credit card or PayPal account. All major credit cards are accepted including Visa, Mastercard, American Express or Discover Card. You may also pay by electronic check through PayPal.
To pay by Money Order or Personal check please follow the following instructions:
- Step 1: Add your item(s) to the shopping cart.
- Step 2: Calculate the shipping cost by using the shipping calculator on the shopping cart page.
- Step 3: When you are finished adding items to the shopping cart simply print out the shopping cart page. Enter your state and zip code and click the “GET SHIPPING” button to calculate the total shipping cost for the items in the shopping cart.
- Step 4: Write your name and shipping address CLEARLY on the shopping cart page you printed out. (The printed shopping cart page is your order form)
- Step 5: Write a check or money order made payable to RC Enterprises, NOT bulkplantdepot.com.
Please mail the shopping cart page you printed out, along with a check or money order to the following address:
ATTN: Robert Crespo
2239 Troy Ave, Apt 2M
Brooklyn, NY 11234
Please remember that your order will be delayed a few days if you pay by personal check. This is because we must wait for the check to clear at our bank. It is a good idea to send us an email that you will be paying by check or money order.